Refund And Cancellation

Introduction

At Idyllic Venture LLP. (“we”, “us”, or “our”), we take pride in the services we offer and dedicate ourselves to delivering high-quality software development and design solutions. This Refund Policy outlines the terms under which refunds, if applicable, are processed by Idyllic Venture LLP and applies to the services availed by our clients (“you” or “your”) through our website https://idyllic.co (“Site”).

Non-Refundable Services

All services provided by Idyllic Venture LLP are non-refundable. Once a service has been availed and work has commenced, we cannot offer a refund due to the nature of our work, which involves considerable time, effort, resources, and customization to meet specific client needs.

Exceptional Circumstances

While our services are generally non-refundable, we understand that there may be exceptional circumstances. Idyllic Venture LLP reserves the right, at its sole discretion, to evaluate each case individually and determine the eligibility for a partial refund or credit under the following conditions:

  • If there has been a significant non-performance or inability to deliver the service as outlined in the service agreement or project proposal, not attributable to client actions or inactions.
  • If a project is canceled by Idyllic Venture LLP due to unforeseen circumstances that prevent the completion of the project.

In such cases, any decision to provide a refund or credit will be made on a case-by-case basis, taking into consideration the work already completed, the expenses incurred, and the specifics of the agreement between Idyllic Venture LLP and the client.

Process for Requesting Consideration for Refund

To request consideration for a refund or credit due to exceptional circumstances, please follow these steps:

  1. Notification: Contact us at refund@idyllic.co within 7 days from the date of the service agreement or the occurrence of the exceptional circumstance. Provide a detailed explanation of the reason for the refund request and any relevant documentation to support your claim.
  2. Review: Your request will be reviewed by our team, and we may contact you for further information or clarification.
  3. Decision: We will inform you of our decision regarding your refund request within 15 days of receiving your request. Please note that the decision made by Idyllic Co. is final.

Contact Information

If you have any questions about this Refund Policy or wish to submit a request for consideration, please contact us at: refund@idyllic.co

This Refund Policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Changes will be effective immediately upon posting on this page.

This document was last updated on 6th, February, 2024